Gift Voucher Terms

HolidayHive gift vouchers are issued or administered by Atlantico Reisen und Services / HolidayHive. These terms apply to paid gift voucher requests submitted through the website or agreed directly with HolidayHive.

A customer submits buyer details, recipient name, requested amount and optional message. HolidayHive reviews the request, confirms amount and currency where needed, requests payment, verifies payment and then issues the voucher. The current workflow is not an instant automated checkout.

The website currently asks for a voucher amount with a minimum input value in the form. Where CHF/EUR handling, maximum values or custom denominations are not expressly stated in the offer, HolidayHive confirms the amount and currency before issue.

Currency conversion, if needed for a travel booking, is handled according to the confirmed offer and accounting method communicated by HolidayHive.

Voucher delivery may be by email, customer account document or another method confirmed by HolidayHive. The purchaser is responsible for giving correct buyer and recipient details and asking for corrections before issue whenever possible.

The current application does not define a verified voucher expiry period, partial redemption rule, multiple-voucher rule or balance-checking process. HolidayHive must confirm these business rules for each voucher until a published rule is adopted.

To redeem a voucher, the customer requests travel and provides the voucher information. HolidayHive verifies the voucher and applies available value to the eligible booking. If the booking total is higher than the voucher value, the customer pays the remaining balance by the active payment method communicated by HolidayHive.

Gift vouchers are intended for HolidayHive travel services and are not generally redeemable for cash except where mandatory law requires otherwise. Treat any voucher code or document like value. Notify HolidayHive promptly if it is lost, stolen or compromised.

HolidayHive may refuse, suspend or investigate vouchers that appear fraudulent, duplicated, altered, resold unlawfully, purchased with stolen payment instruments or used for unlawful activity.

Refunds for voucher purchases and bookings paid with voucher credit depend on the confirmed voucher terms, booking terms, supplier cancellation rules, payment status and applicable law. Where a mixed payment is refunded, HolidayHive may allocate refund value between voucher credit and money paid according to the original payment form and confirmed rules.

Because key voucher refund, validity and partial redemption settings are not yet defined in configuration, HolidayHive should confirm them in writing before issuing vouchers at scale.

A voucher may be personalised to a recipient, but transferability depends on the issued voucher terms. Promotional codes or free discounts are separate from paid gift vouchers and may have different rules.

Recipient and buyer data is processed according to the Privacy Policy. Future updates to these terms should not unfairly reduce the value of already issued paid vouchers.